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var(--border-primary);background:var(--bg-primary);color:var(--text-secondary);border-radius:7px;justify-content:center;align-items:center;gap:7px;min-height:35px;padding:9px 12px;font-size:11px;font-weight:600;transition:background .12s;display:inline-flex}.os-button:hover{background:var(--bg-hover)}.os-button.primary{background:var(--os-green);color:#fff;border-color:var(--os-green)}.os-button:disabled{opacity:.45;cursor:not-allowed!important}.os-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:22px 0;display:grid}.os-metric{background:var(--bg-primary);border:1px solid var(--border-primary);border-radius:10px;padding:18px 19px;position:relative}.os-metric>span{color:var(--text-tertiary);font-size:11px;display:block}.os-metric strong{letter-spacing:-1px;font-variant-numeric:tabular-nums;margin-top:8px;font-size:30px;font-weight:500;display:block}.os-metric small{color:var(--text-tertiary);margin-top:7px;font-size:10px;display:block}.os-metric svg{color:var(--text-quaternary);position:absolute;top:19px;right:19px}.os-metric.featured{background:#eaf1e4;border-color:#dce6d4}.os-metric.featured strong,.os-metric.featured svg{color:#355c45}.os-pill{white-space:nowrap;background:var(--bg-tertiary);color:var(--text-secondary);border-radius:5px;align-items:center;gap:5px;padding:4px 7px;font-size:9px;font-weight:600;display:inline-flex}.os-pill.green{background:var(--color-accent-soft);color:var(--color-accent-strong)}.os-pill.amber{color:#956b22;background:#fcf2df}.os-pill.red{color:#b0483c;background:#fbedeb}.os-toolbar{border-bottom:1px solid var(--border-primary);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.os-tabs{gap:23px;display:flex;overflow-x:auto}.os-tabs button{white-space:nowrap;color:var(--text-tertiary);border-bottom:2px solid #0000;align-items:center;gap:7px;padding:15px 1px;font-size:11px;display:flex}.os-tabs button[aria-selected=true]{border-color:var(--os-green);color:var(--os-green);font-weight:650}.os-tabs button span{background:var(--bg-tertiary);border-radius:4px;padding:1px 5px;font-size:9px}.os-search{border:1px solid var(--border-primary);background:var(--bg-primary);color:var(--text-tertiary);border-radius:6px;align-items:center;gap:8px;padding:8px 10px;display:flex}.os-search input{width:175px;color:var(--text-primary);background:0 0;outline:none;font-size:11px}.os-workbench{background:var(--bg-primary);border:1px solid var(--border-primary);border-radius:10px;grid-template-columns:minmax(280px,34%) minmax(0,1fr);min-height:590px;margin-top:17px;display:grid;overflow:hidden}.os-ticket-rail{border-right:1px solid var(--border-primary);min-width:0}.os-rail-header{color:var(--text-tertiary);border-bottom:1px solid var(--border-primary);justify-content:space-between;align-items:center;padding:14px 16px;display:flex}.os-ticket-list{max-height:740px;overflow-y:auto}.os-ticket-row{text-align:left;border-bottom:1px solid var(--border-primary);border-left:3px solid #0000;width:100%;padding:18px 17px;transition:background .1s}.os-ticket-row:hover{background:var(--bg-hover)}.os-ticket-row[aria-selected=true]{border-left-color:var(--os-green);background:#24735d}@supports (color:color-mix(in lab,red,red)){.os-ticket-row[aria-selected=true]{background:color-mix(in srgb,var(--color-accent)5%,var(--bg-primary))}}.os-ticket-row-top{align-items:center;gap:8px;display:flex}.os-ticket-row-top strong{text-overflow:ellipsis;white-space:nowrap;font-size:11px;font-weight:650;overflow:hidden}.os-ticket-row time{color:var(--text-tertiary);white-space:nowrap;margin-left:auto;font-size:9px}.os-ticket-row h3{white-space:nowrap;text-overflow:ellipsis;margin:10px 0 5px;font-weight:550;overflow:hidden}.os-ticket-row p{color:var(--text-tertiary);-webkit-line-clamp:2;-webkit-box-orient:vertical;line-height:1.6;display:-webkit-box;overflow:hidden}.os-ticket-row-footer{color:var(--text-tertiary);justify-content:space-between;align-items:center;gap:8px;margin-top:13px;font-size:9px;display:flex}.os-ticket-focus{flex-direction:column;min-width:0;display:flex}.os-focus-header{border-bottom:1px solid var(--border-primary);padding:21px 25px 15px}.os-focus-header h2{letter-spacing:-.4px;margin:11px 0 7px;font-size:20px;font-weight:550;line-height:1.35}.os-focus-meta{color:var(--text-tertiary);flex-wrap:wrap;align-items:center;gap:10px;font-size:10px;display:flex}.os-focus-tabs{border-bottom:1px solid var(--border-primary);gap:20px;padding:0 25px;display:flex}.os-focus-tabs button{color:var(--text-tertiary);border-bottom:2px solid #0000;padding:13px 0;font-size:10px}.os-focus-tabs button[aria-selected=true]{color:var(--text-primary);border-color:var(--os-green);font-weight:650}.os-focus-body{max-height:590px;padding:22px 25px}.os-message{border-bottom:1px solid var(--border-primary);margin-bottom:22px;padding-bottom:22px}.os-message:last-child{border-bottom:0;margin-bottom:0}.os-message-head{align-items:center;gap:10px;margin-bottom:13px;display:flex}.os-message-head strong{font-size:11px;font-weight:650}.os-message-head small{color:var(--text-tertiary);margin-top:2px;font-size:9px;display:block}.os-message-head time{color:var(--text-tertiary);margin-left:auto;font-size:9px}.os-message-content{color:var(--text-secondary);white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.85}.os-note{background:#fff9e9;border-radius:8px;padding:15px}.os-draft{background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:9px;margin-top:17px;padding:17px}.os-draft-title{color:var(--os-green);align-items:center;gap:7px;margin-bottom:13px;font-size:10px;font-weight:650;display:flex}.os-compose{border-top:1px solid var(--border-primary);padding:15px 25px}.os-compose textarea{resize:vertical;background:0 0;outline:none;width:100%;min-height:115px;padding:10px 0;font-size:12px;line-height:1.75}.os-compose-bar{justify-content:space-between;align-items:center;gap:10px;display:flex}.os-compose-bar label{color:var(--text-secondary);align-items:center;gap:6px;font-size:10px;display:flex}.os-empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:12px;min-height:260px;padding:60px 24px;display:flex}.os-empty svg{opacity:.5}.os-empty h3{font-size:16px}.os-empty p{max-width:340px;line-height:1.7}.os-error{color:#9e4036;background:#fbedeb;border:1px solid #efd1ca;border-radius:7px;margin:12px 0;padding:13px 16px;font-size:12px}.os-notice{border:1px solid var(--border-primary);background:var(--bg-primary);color:var(--text-secondary);border-radius:7px;gap:9px;margin:15px 0;padding:12px 15px;font-size:11px;line-height:1.6}.os-confidence,.os-notice{align-items:center;display:flex}.os-confidence{background:var(--bg-secondary);border:1px solid var(--border-primary);border-radius:9px;gap:20px;margin-bottom:20px;padding:20px}.os-confidence-value{letter-spacing:-1.7px;color:var(--os-green);font-variant-numeric:tabular-nums;font-size:40px;font-weight:500}.os-confidence strong{margin-bottom:5px;font-size:12px;display:block}.os-confidence p{color:var(--text-tertiary);font-size:10px;line-height:1.6}.os-evidence-row{border-bottom:1px solid var(--border-primary);align-items:flex-start;gap:10px;padding:13px 0;display:flex}.os-evidence-row svg{color:var(--os-green);flex-shrink:0;margin-top:1px}.os-evidence-row strong{font-size:11px;font-weight:600}.os-evidence-row p{color:var(--text-tertiary);margin-top:4px;font-size:10px;line-height:1.6}.os-timeline-item{border-left:1px solid var(--border-primary);margin-left:5px;padding:0 0 23px 20px;position:relative}.os-timeline-item:before{content:"";border:2px solid var(--bg-primary);background:var(--os-green);width:7px;height:7px;box-shadow:0 0 0 1px var(--border-primary);border-radius:50%;position:absolute;top:3px;left:-4px}.os-timeline-item strong{font-size:11px;font-weight:600;display:block}.os-timeline-item p{color:var(--text-secondary);margin:6px 0;font-size:11px;line-height:1.7}.os-timeline-item small{color:var(--text-tertiary);font-size:9px}.os-receipt{border:1px solid var(--border-primary);border-radius:7px;margin:12px 0;padding:12px}.os-receipt summary{cursor:pointer;color:var(--os-green);font-size:11px}.os-receipt .os-message-content{margin-top:12px}.os-section-heading{margin:24px 0 12px;font-size:11px;font-weight:650}.os-overview-grid{grid-template-columns:minmax(0,1.6fr) minmax(270px,1fr);gap:20px;display:grid}.os-panel{background:var(--bg-primary);border:1px solid var(--border-primary);border-radius:10px;overflow:hidden}.os-panel-heading{border-bottom:1px solid var(--border-primary);justify-content:space-between;align-items:center;padding:19px 21px;display:flex}.os-panel-heading h2{font-size:13px;font-weight:600}.os-panel-heading a{color:var(--os-green);font-size:10px}.os-activity-row{border-bottom:1px solid var(--border-primary);align-items:center;gap:13px;padding:16px 21px;display:flex}.os-activity-row:last-child{border-bottom:0}.os-activity-row h3{font-size:11px;font-weight:600}.os-activity-row p{color:var(--text-tertiary);margin-top:4px;font-size:10px}.os-activity-row time{color:var(--text-tertiary);white-space:nowrap;margin-left:auto;font-size:9px}.os-hero{color:#f4f6ef;background:#223e32;border-radius:10px;margin:20px 0;padding:25px;position:relative;overflow:hidden}.os-hero:after{content:"";pointer-events:none;border:1px solid #ffffff15;border-radius:50%;width:190px;height:190px;position:absolute;top:-80px;right:-70px;box-shadow:0 0 0 32px #ffffff05,0 0 0 64px #ffffff03}.os-hero h2{letter-spacing:-.5px;max-width:370px;margin:11px 0;font-size:23px;font-weight:450;line-height:1.3}.os-hero p{color:#b8cbbb;max-width:340px;font-size:11px;line-height:1.75}.os-hero a{color:#d5e8a5;align-items:center;gap:7px;margin-top:22px;font-size:11px;display:inline-flex}.os-rule-row{border-bottom:1px solid var(--border-primary);justify-content:space-between;align-items:center;gap:25px;padding:20px 22px;display:flex}.os-rule-row strong{font-size:12px;font-weight:600}.os-rule-row p{color:var(--text-tertiary);max-width:510px;margin-top:5px;font-size:11px;line-height:1.7}.os-rule-row input[type=number],.os-rule-row select{border:1px solid var(--border-primary);background:var(--bg-secondary);border-radius:6px;width:95px;padding:9px;font-size:12px}.os-toggle{background:var(--border-primary);border-radius:20px;flex-shrink:0;width:36px;height:21px;padding:3px}.os-toggle[aria-checked=true]{background:var(--os-green)}.os-toggle:after{content:"";background:#fff;border-radius:50%;width:15px;height:15px;transition:transform .15s;display:block}.os-toggle[aria-checked=true]:after{transform:translate(15px)}.os-pagination{color:var(--text-tertiary);border-top:1px solid var(--border-primary);gap:8px;padding:12px 15px;font-size:10px}.os-pagination,.os-ticket-control{justify-content:space-between;align-items:center;display:flex}.os-ticket-control{border:1px solid var(--border-primary);background:var(--bg-primary);border-radius:10px;gap:18px;padding:22px}.os-ticket-control strong{font-size:15px;font-weight:550}.os-ticket-control p:not(.os-eyebrow){color:var(--text-tertiary);margin-top:5px;font-size:11px;line-height:1.6}.os-ticket-control .os-eyebrow{margin-bottom:5px}.os-ticket-control-icon{color:var(--os-green);background:var(--color-accent-soft);border-radius:10px;padding:12px}.os-review-workstation{border:1px solid var(--border-primary);border-radius:10px;overflow:hidden}.os-manual-ticket textarea{min-height:180px;line-height:1.85}.os-manual-ticket h1{letter-spacing:-.5px}.os-inbox-tools{position:relative}.os-inbox-tools summary{cursor:pointer;list-style:none}.os-inbox-tools-menu{z-index:25;background:var(--bg-primary);border:1px solid var(--border-primary);min-width:185px;box-shadow:var(--shadow-md);border-radius:9px;flex-direction:column;gap:8px;padding:12px;display:flex;position:absolute;top:calc(100% + 8px);right:0}.os-manual-heading{flex-wrap:wrap}@media (max-width:650px){.os-ticket-control{flex-direction:column;align-items:flex-start}.os-compose-bar{flex-wrap:wrap}}.os-app :focus-visible{outline:2px solid var(--os-green);outline-offset:3px}.dark .os-metric.featured{background:#25382d;border-color:#365242}.dark .os-metric.featured strong,.dark .os-metric.featured svg{color:#c0d8b8}.dark .os-note,.dark .os-pill.amber{color:#e5c28c;background:#342f24}.dark .os-error,.dark .os-pill.red{color:#f3b5a8;background:#392927}.dark .os-app{--os-green:#79b09a}.dark .os-button.primary,.dark .os-logo{background:#326750}.dark .os-nav-link.is-active{color:#94c5a8}@media (min-width:1700px){.os-workbench{grid-template-columns:minmax(320px,32%) minmax(0,1fr)}}@media (max-width:1150px){.os-app{--os-sidebar-width:205px}.os-page{padding:25px 22px}.os-workbench{grid-template-columns:280px minmax(0,1fr)}.os-tabs{gap:15px}.os-compose,.os-focus-body,.os-focus-header{padding-left:18px;padding-right:18px}.os-overview-grid{grid-template-columns:1fr}}@media (max-width:900px){.os-app{--os-sidebar-width:0px}.os-sidebar{width:232px;transition:transform .18s;transform:translate(-100%)}.os-sidebar.is-open{transform:translate(0)}.os-menu-toggle{display:inline-flex}.os-nav-backdrop{z-index:44;background:#0005;position:fixed;inset:0}.os-topbar{padding:0 20px}}@media (max-width:650px){.os-page{padding:22px 14px}.os-heading h1{font-size:25px}.os-heading{flex-wrap:wrap}.os-metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.os-metric{padding:14px}.os-metric strong{font-size:26px}.os-workbench{grid-template-columns:1fr}.os-workbench.has-selection .os-ticket-rail,.os-workbench:not(.has-selection) .os-ticket-focus{display:none}.os-ticket-rail{border-right:0}.os-topbar-label{display:none}.os-search{width:100%;margin:7px 0}.os-search input,.os-tabs{width:100%}.os-tabs{gap:16px}.os-toolbar{gap:0}.os-rule-row{gap:14px;padding:17px}}@media (prefers-reduced-motion:reduce){.os-app *,.os-app :after{transition:none!important;animation:none!important}}:root{--bg-primary:#fff;--bg-secondary:#f6f7f4;--bg-tertiary:#f2f4f7;--bg-hover:#f7f8fa;--border-primary:#e5e8e1;--border-secondary:#f2f4f7;--text-primary:#202b27;--text-secondary:#4b515e;--text-tertiary:#717784;--text-quaternary:#a2a8b4;--shadow-sm:0 1px 2px #0e11160d;--shadow-md:0 1px 2px #0e11160f,0 8px 24px -12px #0e111629;--color-accent-soft:#e5eeec}@supports (color:color-mix(in lab,red,red)){:root{--color-accent-soft:color-mix(in srgb,var(--color-accent)12%,#fff)}}:root{--color-accent-ring:#b5cfc8}@supports (color:color-mix(in lab,red,red)){:root{--color-accent-ring:color-mix(in srgb,var(--color-accent)34%,#fff)}}:root{--btn-primary-bg:#16181d;--btn-primary-fg:#fff}.dark{--bg-primary:#15171c;--bg-secondary:#0e1015;--bg-tertiary:#1d2026;--bg-hover:#1d2026;--border-primary:#282c34;--border-secondary:#1d2026;--text-primary:#f3f4f6;--text-secondary:#aab0bc;--text-tertiary:#757c89;--text-quaternary:#5b626e;--shadow-sm:0 1px 2px #0006;--shadow-md:0 1px 2px #0006,0 10px 30px -14px #0009;--color-accent-soft:#182828}@supports (color:color-mix(in lab,red,red)){.dark{--color-accent-soft:color-mix(in srgb,var(--color-accent)18%,#15171c)}}.dark{--color-accent-ring:#1b3c36}@supports (color:color-mix(in lab,red,red)){.dark{--color-accent-ring:color-mix(in srgb,var(--color-accent)40%,#15171c)}}.dark{--btn-primary-bg:#f3f4f6;--btn-primary-fg:#15171c;--color-accent:#7fb99e;--color-accent-strong:#a9d3b8;--color-source-ai:#7fb99e;--color-success:#72c2a0;--color-warning:#dfb465;--color-danger:#ee9d91}::selection{background:var(--color-accent-soft);color:var(--color-accent-strong)}body{background-color:var(--bg-secondary);color:var(--text-primary);font-size:var(--text-base);letter-spacing:-.006em}.ds-pill{border-radius:var(--radius-sm);font-size:var(--text-xs);font-weight:var(--font-weight-semibold);white-space:nowrap;letter-spacing:-.003em;color:var(--pill-color,var(--text-secondary));background:var(--pill-color,var(--text-secondary));align-items:center;gap:5px;padding:3px 10px;line-height:1.5;display:inline-flex}@supports (color:color-mix(in lab,red,red)){.ds-pill{background:color-mix(in srgb,var(--pill-color,var(--text-secondary))11%,transparent)}}.ds-btn{justify-content:center;align-items:center;gap:var(--spacing-2);border-radius:var(--radius-md);height:36px;font-size:var(--text-sm);font-weight:var(--font-weight-semibold);letter-spacing:-.01em;transition:background var(--duration-fast)var(--ease-out),border-color var(--duration-fast)var(--ease-out),box-shadow var(--duration-fast)var(--ease-out),opacity var(--duration-fast)var(--ease-out);border:1px solid #0000;padding:0 14px;display:inline-flex}.ds-btn:disabled{opacity:.5;cursor:not-allowed!important}.ds-btn--primary{background:var(--btn-primary-bg);color:var(--btn-primary-fg)}.ds-btn--primary:hover:not(:disabled){filter:brightness(1.12)}.ds-btn--secondary{background:var(--bg-primary);color:var(--text-secondary);border-color:var(--border-primary)}.ds-btn--secondary:hover:not(:disabled){background:var(--bg-hover);color:var(--text-primary);border-color:#dfe2e8}.ds-btn--ghost{color:var(--text-secondary);background:0 0}.ds-btn--ghost:hover:not(:disabled){background:var(--bg-hover);color:var(--text-primary)}.ds-btn--danger{background:var(--color-danger);color:#fff}.ds-btn--danger:hover:not(:disabled){filter:brightness(.95)}.ds-btn--accent{background:var(--color-accent);color:var(--color-accent-foreground)}.ds-btn--accent:hover:not(:disabled){background:var(--color-accent-strong)}.ds-btn--sm{height:31px;padding:0 var(--spacing-3);font-size:var(--text-sm)}.ds-card{background:var(--bg-primary);border:1px solid var(--border-primary);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}[role=button],a,button,input[type=button],input[type=checkbox],input[type=radio],input[type=submit],label[for],select,summary{cursor:pointer!important}::-webkit-scrollbar{width:7px;height:7px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border-primary);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--text-quaternary)}@property 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--tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property 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var(--border-primary);border-left:2px solid var(--status-tone);background:color-mix(in srgb,var(--status-tone) 5%,var(--bg-primary));font-size:11px}.os-status-explanation strong{color:var(--status-tone);font-weight:500;line-height:1.5;display:block}.os-status-explanation>div{display:flex;flex-wrap:wrap;gap:5px 14px;margin-top:4px;color:var(--text-tertiary);font-size:10px}.os-app .os-error{border-color:color-mix(in srgb,var(--status-danger) 30%,var(--border-primary));color:var(--status-danger);background:color-mix(in srgb,var(--status-danger) 6%,var(--bg-primary))}.os-inbox-main .os-page{min-height:calc(100dvh - 48px);height:calc(100dvh - 48px);display:flex;flex-direction:column}.os-inbox-main .os-heading,.os-inbox-main .os-metrics,.os-inbox-main .os-queue-guide,.os-inbox-main .os-toolbar{flex-shrink:0}.os-inbox-main .os-workbench,.os-inbox-main:has(.os-notice) .os-workbench{height:auto;flex:1;min-height:280px;margin-top:0}@media (max-width:1200px){.os-toolbar{flex-wrap:wrap;gap:8px}.os-tabs{min-width:0;max-width:100%;overflow-x:auto}.os-tabs button{flex-shrink:0;white-space:nowrap}}@media (max-width:800px){.os-inbox-main .os-status-metrics .os-metric small{display:none}.os-status-metrics .os-metric{padding:10px 8px!important}.os-status-metrics .os-metric>span{font-size:9px}.os-queue-guide{font-size:10px}.os-inbox-main .os-page{height:auto;min-height:calc(100dvh - 48px)}.os-inbox-main .os-workbench{min-height:480px;height:calc(100dvh - 330px);flex:none}}